Terms & Condition

Terms & Conditions

1. Definitions
a) Provider: Raven BV, Excelsiorlaan 16, B-1930 Zaventem, Belgium (BE0663.545.920).
b) User: Any person, consumer, or business client using the services offered by Raven BV.
c) Consumer: A natural person acting for purposes outside their trade, business, craft, or profession.
d) Business client: Any user who is not a consumer.
e) Services: Escape rooms, Virtual Reality experiences, event spaces, and party halls, including catering and decoration options offered by Raven BV.
f) Presumed payable amount: The amount the user would owe based on rates or quotations.

2. Applicability

These terms and conditions apply to all offers and agreements between Raven BV and the user.
The user’s general terms and conditions are only applicable if explicitly accepted in writing by Raven BV.
By accepting an offer, these terms automatically apply to all future agreements.

3. Interpretation

These terms and conditions are interpreted in accordance with Belgian law.
If any provision is found to conflict with Belgian law, the remaining provisions remain in full force.

4. Payment

Payment must be made at the completion of services or within 15 days of the invoice date, unless otherwise agreed.
In case of late payment:
- Interest of 10% per year applies from the due date.
- A fixed penalty of €50 applies.
If a payment is due to the user, the same interest applies after formal notice.
Administrative payment conditions:
- A Purchase Order (PO) must be provided no later than 2 days before the scheduled event. If the PO is submitted late, after the invoice has been issued, a penalty of 1% of the invoice amount applies, with a minimum of €25 and a maximum of €150.
- Correct invoice details must be provided no later than 2 days before the scheduled event. Changes to invoice details after the invoice has been issued incur the same penalty.
- If the 15-day payment term cannot be met, the user must inform Raven in writing in advance.
- Discounts on invoices automatically expire if the invoice is overdue by more than 30 days.

5. Booking and Cancellation

Cancellation policy:
- Small groups (up to 20 participants):
  - Free cancellation up to 2 weeks before the event.
  - 50% of the costs payable for cancellations 1 to 2 weeks before the event.
  - 100% of the costs payable for cancellations within 1 week of the event.
  - Small changes (up to 4 participants) allowed up to 48 hours prior at no extra cost.
- Medium groups (21–40 participants):
  - Free cancellation up to 3 weeks before the event.
  - 50% of the costs payable for cancellations 2 to 3 weeks before the event.
  - 100% of the costs payable for cancellations within 2 weeks of the event.
- Large groups (more than 40 participants):
  - Free cancellation up to 4 weeks before the event.
  - 50% of the costs payable for cancellations 2 to 4 weeks before the event.
  - 100% of the costs payable for cancellations within 2 weeks of the event.
Catering adjustments:
- Changes are free up to 2 weeks before the event.
- After this, 100% of catering costs are charged.
Special cases:
- Cancellations due to force majeure (e.g., pandemics, natural disasters) are assessed individually.
- All changes outside the cancellation period incur an administrative fee of €25 per change.

6. Liability

Raven is not liable for damage caused by:
- Force majeure, such as natural disasters, pandemics, power outages, defects, theft, strikes, medical conditions not previously reported by the user to Raven, or government orders.
Raven's liability is limited to direct damage and to the maximum amount covered by the insurance policy with KBC.
Indirect damage, such as loss of profit or reputation, is excluded.
Claims under €200 are not accepted.
Raven is only liable for damages caused by gross negligence or intentional misconduct.

7. Jurisdiction

The agreement is governed by Belgian law.
Only the courts of the district of Brussels or the justice of the peace of Zaventem have jurisdiction.