Privacy policy

1. What are cookies?

Cookies are small text files that a website stores on your device. Some are needed for the site to work (language, consent, chosen world). Others, such as measurement pixels, we only set if they are actually loaded — that is not the case at present.

2. Who sets them?

The cookies below come from raven-zaventem.be (first-party). We do not load Google Analytics or third-party marketing pixels unless they have been explicitly enabled.

3. Categories this site uses

• Functional (always on): needed for the site to work.
  • raven_web_consent — remembers your cookie choice (functional on; analytics and marketing off by default until you turn them on).
  • raven_world — remembers whether you last chose Solutions, Experience or Community.
  • NEXT_LOCALE — remembers the site language.
• Analytics: off. No measurement script runs unless analytics is activated. If that ever happens, the planned provider is Plausible (without Google Analytics), and only after your consent in the cookie banner.
• Marketing: off. We do not set marketing cookies.
• Account: public accounts are off. No login cookies are set while that function is inactive.

4. Third parties

Videos can load after a click via YouTube (youtube-nocookie). That is not a cookie of ours; what YouTube then sets falls under their policy. Booking widgets or other embeds only appear if they have actually been configured.

5. Managing and deleting

You can delete or block cookies in your browser. Refusing functional cookies again can reset the language preference or world choice. The cookie banner on this site stores your choice in raven_web_consent.

6. Changes

If we add cookies or measurement tools, we will update this page. Until the legal review is complete, the provisional banner remains in place.

7. Contact

Questions or a privacy request: info@raven-zaventem.be. Raven BV, Excelsiorlaan 16, 1930 Zaventem.

8. Why we use data

We use what you send to handle your question or request, send you a confirmation, keep the site working (language, consent, entry) and — for chat — give an answer. Where My RAVEN is offered, we use account data to sign you in and show linked requests, gift cards or documents — only what is needed for that.

9. Who processes the data

RAVEN processes the data itself. Requests go by email to info@raven-zaventem.be. Chat runs on our own chat service. YouTube loads only after a click on a video.

10. Retention

For a successful form submission we keep a short log line (time, type, name, subject), without email address or message text. The full request is in the email to RAVEN. Chat questions sit in a log without IP address, name or email address. A birthday request via the planner can also sit in our database. Linked My RAVEN data stays in our database for as long as it belongs to your login or an existing request. Network addresses for the send limit stay in memory for up to one minute. We do not set concrete retention periods here.

11. Your rights

You can ask which data we hold about you, and ask us to correct or delete it. Email info@raven-zaventem.be or call +32 496 93 17 93 (mobile / WhatsApp). There is no automatic delete button in My RAVEN; we handle the request through this contact.

12. Changes to this statement

If this statement changes, we update this page.